Privacy Policy

Perth Office Equipment Repairs & Sales (POER, “we”, “us”, “our”), ABN 80 678 288 563, is committed to protecting your privacy. This policy explains how we collect, hold, use and disclose personal information, in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

It applies to personal information collected through our website (perthofficeequipmentrepairs.com.au), our online shop, our phone and email enquiries, our service booking forms, and in person at our workshop.

The Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, business or school name, phone number, email address, postal or delivery address
• Enquiry and booking details — the subject of your enquiry, product details, machine brand and model number, and any message you send us
• Order and delivery information — if you purchase through our online shop, your billing and shipping address and order history
• Payment information — processed securely by our third-party payment provider; we do not store your full card details on our own systems
• Website usage information — such as IP address, browser type, and pages visited, which may be collected automatically through cookies and analytics tools

We do not intentionally collect sensitive information (such as health information) and ask that you avoid including it in enquiry forms or messages unless it’s directly relevant to a service request.

How We Collect Personal Information

We generally collect personal information directly from you, through:

• Our website’s contact form and service booking form
• Phone calls and emails to our service, sales or general enquiry lines
• Our online shop, when you place an order
• In person, at our workshop or on-site during a service call

We do not collect personal information from third parties except where necessary — for example, from a delivery provider confirming an address, or from a payment processor confirming a transaction.

Why We Collect, Hold, Use and Disclose Your Information

We collect and use personal information to:

• Respond to enquiries and provide quotes for repairs, servicing or equipment
• Book and carry out service calls, including scheduling technicians to attend your site
• Process and deliver orders placed through our shop or sales team
• Communicate with you about your enquiry, order or booking, including invoicing
• Maintain records for warranty, service history and account purposes
• Comply with our legal and regulatory obligations

With your consent, we may also use your contact details to let you know about relevant products, promotions or servicing reminders. You can opt out of this at any time — see Direct Marketing below.

Direct Marketing

If we send you marketing communications (such as servicing reminders or promotional offers), you can opt out at any time by:

• Clicking the unsubscribe link in the relevant email, or
• Contacting us directly at service@poer.com.au or on 08 6115 6363

We will not use your information for direct marketing if you have told us not to.

Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

• Trusted service providers who help us run our business — for example, payment processors, delivery and courier services, and website hosting and IT providers
• Our professional advisors, such as our accountant or lawyer, where necessary
• Government or regulatory bodies, where required or authorised by law
• A third party in connection with the sale or transfer of our business, in which case we would take reasonable steps to ensure your information continues to be protected

Some of our service providers, such as website hosting or software platforms, may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a way that is consistent with the Australian Privacy Principles.

Cookies and Website Analytics

Our website may use cookies and similar technologies, including standard analytics tools, to help us understand how visitors use our site and to improve your experience. You can disable cookies through your browser settings, though this may affect how some parts of our website function.

Data Quality and Security

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes the use of secure systems, restricted staff access to personal information, and other reasonable administrative and technical safeguards appropriate to the information we hold.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, for tax and business record-keeping obligations).

Access to and Correction of Your Personal Information

You can ask us for access to the personal information we hold about you, or ask us to correct it if it’s inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time and, in most cases, free of charge. In some circumstances we may not be able to provide access (for example, if it would affect someone else’s privacy), and if so we will explain why.

Data Breaches

If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will take steps to notify you and, where required, the Office of the Australian Information Commissioner (OAIC), in line with the Notifiable Data Breaches scheme.

Children’s Privacy

Our website and services are intended for use by adults acting on behalf of a business, school or organisation, not by children directly. Where we work with schools, any personal information we collect relates to staff and administrative contacts, not students, unless specifically agreed otherwise.

How to Make a Complaint

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it:

• Phone: 08 6115 6363
• Email: service@poer.com.au
• Post: PO Box 1332, Bibra Lake DC WA 6965

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page shows when it was last updated. We encourage you to review it periodically.

Contact Us

Perth Office Equipment Repairs & Sales (POER)

ABN: 80 678 288 563 · ACN: 678 288 563

Workshop: 3/148 Barrington St, Bibra Lake WA 6163

Postal: PO Box 1332, Bibra Lake DC WA 6965

Phone: 08 6115 6363

Email: service@poer.com.au